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Quick Facts Concepts, Skills and Terminology How to Learn More Find Services
Clients.jpg Settlement workers need to have knowledge about issues specific to Francophones in order to understand their needs and rights and to connect them with appropriate services.

Quick Facts

Concepts, Skills & Terminology

Discover important concepts, definitions and terms relating to Francophones.


  • French Language Services Act (FLSA) (1986)
Guarantees an individual's right to receive services in French from Government of Ontario ministries and agencies in 25 designated areas - Office of Francophone Affairs
  • French Language Services Commissioner
Appointed by the Government of Ontario to ensure compliance with the French Language Services Act in the delivery of government services - Office of the French Language Services Commissioner
  • Inclusive Definition of Francophone (IDF) (2009)
Those persons whose mother tongue is French, plus those whose mother tongue is neither French nor English but have a particular knowledge of French as an Official Language and use French at home - Office of Francophone Affairs

How to Learn More

40px-Crystal package settings.png Featured Resource! How to Engage Francophones... When You Don't Speak French!

Further your knowledge with practical guides, best practices, projects and research.

Find out how to become qualified to work in the field through online or classroom-based training.


Individual and in-house group training for staff from immigrant service agencies whose positions are funded by Citizenship and Immigration Canada (CIC) and the Ontario Ministry of Citizenship and Immigration (MCI)

Online Learning

  • Webinar from Community Legal Education Ontario (CLEO)
Ontario Francophones’ Rights
How to Develop a Bilingual Organizational Culture (for Anglophone organizations wanting to offer services in French)
How to Engage Francophones...When You Don't Speak French!

Best Practices/Practical Guides

Related Projects/Initiatives

Further Reading

40px-Crystal package settings.png Featured Resource! Strategic Plan To Foster Immigration To Francophone Minority Communities
Newsletter about Francophone newcomer integration and inclusion published three times per year in English and French

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