Settlement and Employment

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Settlement and Employment

Quick Facts Concepts, Skills and Terminology How to Learn More Find Services
Arrows.jpg Settlement workers need to have knowledge about the labour market and employment resources in order to connect newcomers with appropriate services.

Quick Facts

Concepts, Skills & Terminology

Discover important concepts, definitions and terms relating to settlement and employment.


Difficulty obtaining Canadian work experience
Employers not able to recognize international education, training and experience
Insufficient information about employment opportunities and requirements
Lack of professional networks
Lack of occupation-specific terminology in English or French
Lack of targeted training programs to bridge gaps in qualifications

Skill Set for Settlement Workers

Assessing a client’s basic employment needs
Knowing about employment resources and services
Knowing how to keep updated
Referring clients to the appropriate resources in a timely manner
Listening actively and communicating information effectively to clients
This template was originally created for the Training for Employment Support Services project.


  • Apprenticeship
A period of supervised training, combining on-the-job training and in-school instruction, that leads to certification in a specific trade
  • Bridging program
May include assessment, training, work experience or mentoring for Internationally Trained Individuals (ITIs) who want to work in their field in Ontario (often for regulated occupations)
  • Canadian experience
A controversial term which generally refers to an immigrant's understanding of and experience in the Canadian labour market
  • Credential assessment
Process of evaluating education and job experience obtained in another country in relation to Canadian standards
  • ePortfolios
Also called Web CVs, ePortfolios can be used for learning, information gathering and knowledge building; career development; qualifications recognition; job hunting; workplace performance management and talent management; ongoing professional development and learning
  • Internationally Trained Individuals (ITIs)
Skilled immigrants whose education and experience were obtained outside Canada
  • Professional Immigrants Networks (PINs)
Networks for skilled immigrants run by and for Internationally Trained Individuals (ITIs)
  • Regulated professions
Fields for which a licence (issued by a provincial regulatory body) is needed to work

How to Learn More

40px-Crystal package settings.png Featured Resource! Employment Services - A Training for Settlement Workers

Further your knowledge with practical guides, best practices, projects and research.

Find out how to become qualified to work in the field through online or classroom-based training.

Best Practices/Practical Guides

A list of best practices for partnership building and information sharing
Resource of fundamental, personal management and teamwork skills for clients to enter, stay in and progress in the world of work.
Basic overview of your rights at work under the Employment Standards Act (ESA). It looks at topics such minimum wage, hours of work, overtime, and more.
Resource of skills needed to produce new and improved strategies, capabilities, products, process and services for clients to contribute to their organizations' innovation performance.
This workbook explains why proper wage statements are important, and includes wage statement requirements, example of pay period, wage statement checklist


Administers the AIRS (Alliance of Information and Referral Systems) certification program
Career and Information Specialist (CEIS) certificate training, Ethics training, Common Assessment Process (CAP) certification, and Personality Dimensions
Individual and in-house group training for staff from immigrant service agencies whose positions are funded by Citizenship and Immigration Canada (CIC) and the Ontario Ministry of Citizenship and Immigration (MCI)

Online Learning

Free online courses such as Employment Services - A Training for Settlement Workers (Self-directed) to help settlement workers build their skills offered by OCASI - Ontario Council of Agencies Serving Immigrants
Free Career and Employment Information Specialists (CEIS) online course

Internationally Trained Individuals (ITIs)

Labour Market Information

Further Reading

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